Orders are accepted 24 hours a day by email or phone. A live service representative is available from 8:00 AM to 5:00 PM Monday – Friday.
Email orders are strongly suggested. We can only guarantee correct shipping if we have your orders in writing.
We offer free shipping on orders over $350, on qualified items. Most orders will be processed and shipped within 24 hours. While we strive to keep backorders to a minimum, they are possible. Unless instructed otherwise, we will ship all available products and ship back-ordered items as soon as they are available. Shipments will be sent the best way unless a carrier is specified or the order qualifies for common carrier (truck). Orders are F.O.B. Philadelphia, PA
Damage in Shipment:
All claims for material damaged in shipment must be reported to the delivering carrier: FedEx drive, truck driver, etc. Please hold onto the original carton as this is often necessary in order to settle claims.